Topic
Client Audits & Quality
Quality scoring, client audits and evidencing a clean that's actually been done.
Raising and closing issues from a cleaning audit properly
A finding logged and never followed up is worse for a contractor's credibility than one that's raised, fixed, and visibly closed out.
20 April 2026 · 5 min readWhat to bring to a quarterly business review with a facilities client
A QBR that's just the last audit score read aloud wastes the one meeting where a contract manager can actually get ahead of a renewal decision.
12 April 2026 · 5 min readHandling a client complaint without losing the contract
The complaint itself rarely ends a contract. How it's handled in the first 24 hours usually decides whether it becomes a footnote or a renewal risk.
4 April 2026 · 4 min readPhoto evidence: what's actually worth capturing on a cleaning job
Requiring photos and requiring useful photos are different policies. Most contractors accidentally implement the first when they meant the second.
27 March 2026 · 5 min readA client audit came back low: what happens next
A poor audit result feels like a bigger event than it usually is. What determines whether it damages the relationship is the response, not the score itself.
19 March 2026 · 4 min readEvidencing a clean that's actually been done
"We cleaned it" and being able to show it happened, on that date, to that standard, are two different positions to be in when a client asks a question.
11 March 2026 · 5 min readCleaning quality audit scoring, explained
Most client audit scores boil down to the same handful of categories, weighted differently by contract. Knowing the shape of the scoring helps more than chasing the number itself.