Client issue and complaint record. A printable record for a client complaint or issue — what was raised, what was found, what was done, and whether it was the clean or the contract that was wrong.

Most complaints on a cleaning contract are about one of three things: work that was not done, work that was done badly, or work that was never in the contract. Those need completely different responses, and a complaint log that does not separate them produces a monthly report full of apologies for things the contract never covered.

So the investigation section asks first whether the work was in the specification. If it was not, the answer is a variation conversation rather than a performance one — and handling that as a failure teaches a client that anything they ask for is included.

Recording when the client was told, separately from what was done, is the field that protects a contract. Clients forgive problems and remember silence, and the gap between the complaint and the first response is what a contract review actually turns on.

The close-out signature is asked for because an issue the contractor considers closed and the client does not is the one that reappears at renewal, with eleven others, as evidence of a pattern.