Blog
Guidance for people running cleaning contracts
Practical writing on contract delivery, COSHH and client reporting, from the team building CleanOptix.
Onboarding a new site without the first month going wrong
The first few weeks on a new contract set the tone for the whole relationship. Most onboarding problems are logistics, not cleaning quality.
Contract renewal dates: the ones that get missed and why
Losing a contract on quality is at least a fair fight. Losing one because a notice period lapsed unnoticed is an entirely avoidable way to lose business.
Task checklists cleaning staff actually complete
A forty-item checklist gets rushed or ignored by week three. A shorter, honest one gets used every shift, which is worth more than perfect theoretical coverage.
Covering staff shortages without the client noticing
A gap in cover is a normal operational problem. A client finding out about it from an empty washroom bin is a relationship problem.
Building shift patterns for multi-site cleaning contracts
The same team covering three sites on three different schedules looks efficient on paper and falls apart the first time someone calls in sick.
Running a contract register across multiple sites without losing track
One spreadsheet tab per site works for a handful of contracts. It's the twelfth or twentieth site where the cracks in that approach start to show.
Raising and closing issues from a cleaning audit properly
A finding logged and never followed up is worse for a contractor's credibility than one that's raised, fixed, and visibly closed out.
What to bring to a quarterly business review with a facilities client
A QBR that's just the last audit score read aloud wastes the one meeting where a contract manager can actually get ahead of a renewal decision.