Blog
Guidance for people running cleaning contracts
Practical writing on contract delivery, COSHH and client reporting, from the team building CleanOptix.
Handling a client complaint without losing the contract
The complaint itself rarely ends a contract. How it's handled in the first 24 hours usually decides whether it becomes a footnote or a renewal risk.
Photo evidence: what's actually worth capturing on a cleaning job
Requiring photos and requiring useful photos are different policies. Most contractors accidentally implement the first when they meant the second.
A client audit came back low: what happens next
A poor audit result feels like a bigger event than it usually is. What determines whether it damages the relationship is the response, not the score itself.
Evidencing a clean that's actually been done
"We cleaned it" and being able to show it happened, on that date, to that standard, are two different positions to be in when a client asks a question.
Cleaning quality audit scoring, explained
Most client audit scores boil down to the same handful of categories, weighted differently by contract. Knowing the shape of the scoring helps more than chasing the number itself.
Staff compliance records: what a cleaning contractor needs to keep and for how long
Right to work, COSHH training, DBS where it applies. The individual checks are well understood; keeping them all current for a shifting team is the actual challenge.
Building a COSHH audit checklist your supervisors will actually use
A checklist that lives in a folder gets filled in once and forgotten. One a supervisor can run through on a five-minute site visit is the one that actually catches drift.
The chemical mixing risks that keep showing up in cleaning incident reports
Bleach and an acidic descaler, stored a shelf apart out of habit rather than assessment. The incidents that make it into reports are usually this ordinary.