Guidance for people running cleaning contracts.
Practical writing on contract delivery, COSHH and client reporting, from the team building CleanOptix.
Covering staff shortages without the client noticing
A gap in cover is a normal operational problem. A client finding out about it from an empty washroom bin is a relationship problem.
Building shift patterns for multi-site cleaning contracts
The same team covering three sites on three different schedules looks efficient on paper and falls apart the first time someone calls in sick.
Running a contract register across multiple sites without losing track
One spreadsheet tab per site works for a handful of contracts. It's the twelfth or twentieth site where the cracks in that approach start to show.
Raising and closing issues from a cleaning audit properly
A finding logged and never followed up is worse for a contractor's credibility than one that's raised, fixed, and visibly closed out.
What to bring to a quarterly business review with a facilities client
A QBR that's just the last audit score read aloud wastes the one meeting where a contract manager can actually get ahead of a renewal decision.
Handling a client complaint without losing the contract
The complaint itself rarely ends a contract. How it's handled in the first 24 hours usually decides whether it becomes a footnote or a renewal risk.
Photo evidence: what's actually worth capturing on a cleaning job
Requiring photos and requiring useful photos are different policies. Most contractors accidentally implement the first when they meant the second.
A client audit came back low: what happens next
A poor audit result feels like a bigger event than it usually is. What determines whether it damages the relationship is the response, not the score itself.